Focusing on various empowering roles of IT in healthcare services, my dissertation examines how IT can enable information access to (i) address health inequalities in developing regions of the world, (ii) strengthen the physician-patient relationship in a context where the trust between these parties has atrophied, and (iii) energize inventor teams in their development of medical device innovations.
Essay 1. Consumer Awareness and Use of Mobile Health in Rural and Urban India
Essay 2. Physician’s Online Reputation and Price Premiums for Online Health Consultations
Essay 3. The Role of Digital Capabilities in Achieving Medical Device Innovation
Other Research Projects
1. IT-Enabled Empowerment in Knowledge Management
This project focuses on the empowerment role of utilitarian IS in work settings. We conceived electronic knowledge repositories (EKR) as an empowerment tool to redistribute knowledge resources for knowledge workers and facilitate the delegation of authority in organizations. Accordingly, we conceptualize the construct of IT-enabled knowledge empowerment and validate the measurement, nomological network, and external generalizability of this construct through several empirical studies.
2. Channel Preference for Healthcare Services
This project aims to uncover the underlying empowerment mechanism that drives the consumers’ channel preferences for healthcare services. Informed by multiple theoretical perspectives from the IS and healthcare literatures, we developed an online survey and collected data from nationally representative US consumers. Drawing on different aspects of this dataset, we investigate how consumers' dispositions toward mobile services, risk appraisals of mobile health, and personal health needs drive consumer preferences for healthcare services.
3. Online Social Network and User-Generated Content
The overarching objective of this project is to understand how online health consultation communities (OHCCs) empower consumers to engage in health consultations, and consequently enhance consumers’ welfare in terms of service quality and long-term health outcomes. I will augment a secondary dataset collected from a OHCC in China with survey and archival data from hospitals whose patients and physicians are actively participating in the investigated OHCC. A combination of multivariate analyses, econometrics, text mining, and social network analyses will be used to leverage structured and unstructured data and the network aspect of the data.